Privacy Policy

1. Scope

This policy explains how SV Gaming Limited t/a BetKing (RC 1419108) processes personal data of users located in Nigeria. It covers the website, mobile site, and official apps.

2. Data we collect

Account and contact data: name, date of birth, phone, email, address.
KYC/AML data: ID documents, proof of address, proof of funds where required.
Transaction data: deposits, withdrawals, bets, payouts, balances.
Device and usage data: IP, device identifiers, cookies, logs, app telemetry.
Support data: chat transcripts, emails, call recordings where applicable.

3. Why we process data

Account creation and access.
Verification (KYC/AML), age checks, fraud prevention.
Payment processing and dispute resolution.
Responsible gaming tools and self-exclusion handling.
Service operations, security, troubleshooting, analytics.
Legal obligations and regulatory reporting.

4. Legal bases

Contract performance.
Legal obligation (e.g., AML/CTF, licensing conditions).
Legitimate interests (security, service quality).
Consent where required by law.

5. Sharing

We share data with payment providers, KYC/AML vendors, hosting and security partners, and regulators when required. We do not sell personal data.

6. International transfers

Where data leaves Nigeria, appropriate safeguards are applied (contractual protections, vetted vendors).

7. Retention

We keep data only as long as necessary for the purposes above and to meet legal and regulatory retention periods, then delete or anonymize it.

8. Security

Encryption in transit, access controls, monitoring, audits. No system is perfectly secure; report suspected incidents to support.

9. Your rights

Subject to law: access, rectification, deletion, restriction, objection, portability, and withdrawal of consent. Some rights may be limited by AML and regulatory duties.

10. Cookies

We use necessary, functional, and analytics cookies. You can manage preferences in your browser or in the cookie banner.

11. Contact

For privacy queries or rights requests, contact Support. Provide your BetKing ID and a clear description.

12. Changes

We may update this policy. The latest version applies upon publication.